Frequently Asked Questions

Check most frequently asked questions here
General Questions Payments Shipping and Customs Returns
General Questions
How can I contact you?
You can simply email us at info@ondeeo.com where our customer service team will be happy to help you with whatever you need!
Is this site secure?
Any personal information given to ondeeo.com will be protected. Your information will not be disclosed to any third parties. ondeeo.com server will secure your personal information with up-to-date firewall and encryption techniques during the ordering process. In order to protect customers to the fullest extent, ondeeo.com does not store your credit card information at any time. Added online security to protect your personal information from unauthorized use is provided by using advanced SSL (Secure Sockets Layer) encryption.
Payments
How can I order?
You place orders via our website very easy. In our online store you place 24 hours a day, 7 days a week your orders. Just choose the products you would like to have. Choose products type and click add to basket follow the easy steps to checkout page. Here you will need to fill in your shipping address. Payment you can choose 2 payment options, via PayPal or Credit Card.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
Shipping and Customs
When will my order be processed?
All orders are handled and shipped out from our warehouse in China. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 3-5 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
How long will it take to receive my order?
Once you place your order, please allow 3-5 business days to process your orders. After that, it will take 12 -20 business days for delivery in the United States, and 15-30 business days for international orders (depending on location).
Returns
How do I return an item?
If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.

For a list of final sale items, please see our Returns Policy. All returns must be in original condition with packaging intact.
Will shipping be covered for my returns?
All return shipping fees and other miscellaneous fees are the responsibility of the customer.
What if the item(s) I received are defective/incorrect/damaged?
Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
How long is the returns process?
Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.
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